You agree to the following terms and conditions by making an appointment. If you are unable or unwilling to agree to these terms and conditions, you should not book an appointment or continue with your course of therapy.
Hypnotherapy is not a medical procedure and requires your commitment and motivation to change for best results. We can agree upon the number of sessions together. However, a minimum of three to four sessions are usually recommended to achieve and reinforce your desired outcome. Be aware that every person is a world unto itself. Each one is different and reacts differently, and therefore results may vary from person to person.
FIRST INTRODUCTORY SESSION
The main purpose of this initial session is to understand your background and current situation, explain the Change Easily method in detail, set your goals, and experience a short relaxation to start working within and be ready for the following session. During this first meeting, you can ask questions about the therapy and establish the issue you would like to work on. The session lasts approximately 60 minutes.
A fee is payable at the end of your first introductory session at a cost of €50.
The fee for any additional session will be discussed at the end of the first session.
In-person sessions: no deposit is required for in-person sessions. Fees are payable by cash, credit or debit card at the clinic.
Online sessions: full payment is required to book an online session and save the time slot you selected with Change Easily by Carlotta Bernardo. You may pay in advance on this website by Stripe or alternatively by Revolut or bank transfer upon mutual agreement. You are responsible for paying the session fees before each session to confirm the appointment booking.
No refunds will be issued for cancellations within 48 hours for an in-person session and 24 hours for an online session.
CANCELLATION, RESCHEDULING & REFUNDS
Please provide as much notice as possible if you need to cancel or re-schedule a session. Notification must be made via Messenger, email, or phone call at least 48 hours before an in-person session or 24 hours for an online session.
No refunds will be issued for cancellations within 48 hours for in-person sessions or 24 hours for online sessions.
Session fees are for my time and professional expertise and are not a guarantee of a successful outcome. Therefore, no refunds will be given for any sessions that you have attended and paid for.
If you are running late, please let me know as soon as possible. If your session needs to be curtailed due to your late arrival, the session fee remains payable in full.
ELECTRONIC MEDIA MALFUNCTION
Change Easily by Carlotta Bernardo is not responsible for direct or consequential loss due to internet service failure or electronic media malfunction. Where there are technical malfunctions, reconnections will be attempted during the allotted appointment time. In the event of a complete technical failure on my part, the appointment will be rescheduled to a mutually agreeable time to complete the remaining time left in the session.
The information you provide will be treated in the strictest confidence with the following exceptions:
- Where I am compelled by a Court of Law.
- Contact may be made with your GP if it appears that you are suicidal or intend to carry out serious self-harm.
- It is my legal requirement to report any abuse towards a minor to the appropriate authorities should any such information be divulged to me.
- Unless you instruct Change Easily by Carlotta Bernardo in writing to share information with your GP or any other third party.
STANDARDS OF BEHAVIOUR
It is unethical for a therapist to guarantee a cure. The control of thoughts, beliefs, emotions, and behaviours always resides within you. No patient is ‘made’ to do anything against their will using hypnosis or therapy. Change Easily by Carlotta Bernardo, therefore, undertakes to treat you with respect and not to abuse your trust. In return, you undertake not to harm yourself or any other person, including me, or any property belonging to either me or any other person.
You agree not to come to sessions under the influence of alcohol or recreational drugs, except for those medications prescribed by your doctor.
If you attend sessions under the influence of alcohol or recreational drugs or demonstrate violent/abusive behaviour, Change Easily by Carlotta Bernardo reserves the right to cancel the session and refuse any further therapy.
LIABILITY & INDEMNITY
Under no circumstances will Change Easily by Carlotta Bernardo be liable for any damages, including without limitation to direct, indirect, incidental, special, punitive, consequential, or other damages (including without limitation to lost profits, lost revenues, or similar economic loss), whether in contract, tort, or otherwise, arising out of the advice or information provided during professional services provided by Change Easily by Carlotta Bernardo. In addition, you agree to defend, indemnify, and hold Change Easily by Carlotta Bernardo harmless from and against any and all claims, losses, liabilities, damages, and expenses (including legal fees) arising out of the participation in the professional services.
These terms and conditions and any other matters arising out of or in relation to these terms shall be governed by and construed in accordance with the laws of Malta. You agree to submit to the exclusive jurisdiction of the Maltese Courts to settle any dispute which may arise out of or in connection with these Terms and Conditions.
SUITABILITY FOR IN-PERSON AND ONLINE THERAPY
- You are 18 years of age and over. Or if you are younger than 18, you have the written consent of your parent/legal guardian/carer to receive in-person or online therapy.
- You are not feeling suicidal.
- You are not under the influence of alcohol or recreational drugs prior to starting your consultation.
- You are not suffering from epilepsy, schizophrenia and/or heart issues, and you are not taking any medicine that affects your ability to be focused, conscious and/or present.
- You are not under the supervision of a psychiatrist or suffering from any diagnosed psychiatric condition, psychological illness or epilepsy.
OUTCOME OF SESSIONS
The agreement to work on the issues presented by you in no way implies or guarantees the resolution of your presenting issue(s). No outcome can or will be guaranteed. However, Change Easily by Carlotta Bernardo will do everything reasonable in her ability to ensure her success.
TERMS AND CONDITIONS UPDATES
These Terms and Conditions are subject to revisions without notice. Please familiarise yourself with any amendments if you have re-started therapy with me after a long period of absence.
Your personal data is collected, processed, used and stored in accordance with the Privacy Statement available on this website. By booking an appointment, you signify your acceptance of this Privacy Statement. If you do not agree with this statement, please do not book an appointment. The terms of this Privacy Statement may change from time to time without prior notice. Please check the Change Easily by Carlotta Bernardo website periodically for any changes.
STATEMENTS OF UNDERSTANDING
By making an appointment, you agree to abide by these Terms and Conditions and you also agree with the statements below:
I confirm that I have been advised by Change Easily by Carlotta Bernardo of the scope of the therapies provided and give my full consent to receiving therapy sessions.
I understand that results may vary from person to person and the agreement to work on the issues or problems presented by me, using whatever therapies are appropriate to my situation, in no way implies or guarantees the resolution of any presenting problems or issues.
I understand that hypnotherapy or any other therapy or information provided by Change Easily by Carlotta Bernardo either in person or via telephone, email or internet is not a replacement or substitute for medical or psychiatric treatment.
I declare that, if advised by Change Easily by Carlotta Bernardo prior to or following any therapy sessions, to seek medical approval, I will consult with my GP, hospital consultant and/or other healthcare professional and gain the appropriate written approval prior to the next therapy session with Change Easily by Carlotta Bernardo.
I have been advised that I am free to terminate any or all sessions at any time.
I understand that my level of motivation is vital in the therapy process and I agree to participate to the best of my ability at all times, including making reasonable use of therapeutic suggestions during and between sessions, as well as listening to recordings and/or carrying out other therapeutic tasks as appropriate.
I have accurately and truthfully answered any questions and provided background information during the initial consultation and/or first therapy session and will continue to do so during any subsequent therapy sessions.